Delivery and shipping

Delivery Range
We provide delivery services throughout Australia, including urban and remote areas. Please note that delivery to remote areas may involve additional costs and longer delivery time.
Delivery Time
Order processing and delivery time is usually 2 working days after placing an order. The specific delivery time is subject to the website announcement or customer service reply. Delivery time will vary depending on the selected delivery method and destination.

Delivery Method
We work with a number of reliable couriers, including but not limited to Australia Post, TNT and CouriersPlease, to ensure that your order is delivered quickly and safely.

Domestic delivery: usually takes 6 working days.

International delivery: usually takes 14 working days depending on the destination, depending on customs processing time.

Delivery Tracking
After your order is shipped, we will send you a notification with delivery tracking information by email. You can use this information to track the status of the package in real time on the official website of the selected transport company.

Receipt Inspection
Please inspect the package on the spot when you receive it. If you find that the package is damaged or the goods do not match the order, please refuse to sign for it and contact our customer service team in time.

Special Notes
During the transportation process, the package may be delayed due to force majeure (such as bad weather, customs inspection, etc.), and we do not assume any responsibility arising from this.
International transportation may incur additional tariffs, import duties or other taxes, which shall be borne by the recipient.

Contact Information
If you have any questions about the shipping policy or need further assistance, please feel free to contact us through the contact information on the website.

We are committed to providing you with convenient and efficient transportation services. Thank you for your understanding and support!